The kindness of strangers: When Mum was hospitalised on a family holiday, our hotel’s owners were heaven-sent

I was just 10 at the time but my siblings and I will never forget the sense of safety, comfort and warmth they offered

• Read more in the kindness of strangers series

We were doing the groceries when a blood vessel burst in my mother’s brain. I was 10 years old and on a family holiday to France that very suddenly changed its tenor. In the following weeks Mum went through brain surgery, suffered a stroke and was placed in intensive care.

We had been staying in a gîte but moved to a small hotel closer to the hospital. It was a terrifying and stressful time, even as a young kid who knew things were serious – but didn’t understand quite how serious.